Customer Service

ORDER BY PHONE: If you would like to place your order over the phone, call us toll free: 800-321-0411, weekdays from 8 AM to 5 PM CST.

SHIPPING: Books & Booklets will ship from our warehouse. Overnight, 2nd day, and 3rd day orders must be received by noon central time each day. All orders received after noon will ship on the following day. No expedited shipping is available on weekend days or holidays.

RETURNS: Dated material, clearance, customized, reproducible, downloadable products including eBooks, flipbooks, and digitals, as well as out of print items are non-returnable and non-refundable. All other returns require a Return Authorization number to be obtained by calling Customer Service at 1-800-321-0411. Merchandise must be in perfect saleable condition and returned within 30 days from the invoice date and mailed to: Bayard Inc., 1564 Fencorp Dr., Fenton MO 63026.

Twenty-Third Publications Address:
977 Hartford Turnpike Unit A
Waterford, CT 06385
To reach 23rd Publications: 860-437-3012
8 AM to 4 PM eastern time in the United States

Bookstores: Please call 800-321-0411 during regular business hours.

Churches and Re-sellers

If you are tax exempt, please add items to your cart BEFORE you sign in and choose the tax exempt button at checkout. You will then be prompted to either log-in or create an account to verify your exempt status. IMPORTANT TO NOTE: the tax exemption status is linked to the primary email address of the church or re-seller account. Please sign in using this email address. If you experience an issue with the online order form, we invite you to please call customer service or contact us by email and attach your tax exempt form. We will respond as quickly as possible, normally within 24 hours.